Today, many wealth managers are using up to ten different dashboards to track a single client’s portfolio of investments which are split across business lines. This fails to create a consistent customer experience on the client side and does not facilitate a single view of the customer on the bank’s side. Portal redesigns, therefore, are on the top of the agenda for every major bank and wealth manager, exploring the best way to execute this major initiative while aligning with existing digital transformation, cloud and DevOps business strategies. It is estimated that this may take more than half a decade to complete and become ubiquitous in its entirety given the business, technology, data governance and user experience hurdles required.
Synechron’s Relationship Management (RM) Dashboard Accelerator presents a vision of what a day-in-the-life of a relationship manager will look like in 2025, extrapolating from current trends across the technology landscape, as well as ideas being explored and prototyped in the wealth management industry. We have created a clickable prototype of that vision, along with a video outlining the rich functionality of a futuristic multi-platform dashboard. It is powered by Conversational UI and demonstrates the power of a relationship management experience fully integrated across systems and data sources related to key interactions including:
- Prioritization of client calls with auto-generated actions
- Detection of client attrition risk and auto-deployment of remediation measures
- Virtual supervisor to oversee and steer client meetings
- Assistant bots for scheduling and compliance tracking
- An Artificial Intelligence (AI) Investment Recommendations bot
The accelerator achieves this through a combination of advanced Data Visualization, Data Analytics, Artificial Intelligence, Natural Language Processing and Generation (NLP/ NLG) and Robotic Process Automation (RPA), and more. The dashboard thus provides leverage to individual relationship managers and their teams, alleviating manual processing/ administrative tasks, providing smart insights to identify actions and connections they might be missing and overall augmenting their impact on clients and business outcomes.