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Connected Claims 2019 Event Recap

Insurance Nexus Connected Claims USA Summit 2019 was hosted in the Windy City of Chicago where there were 1,000 Senior Claims Executives who heard from our Technology experts about strategies to deliver an unforgettable customer experience, and the future of the claims process. For insurance carriers, claims is the ultimate moment of truth, and delivering seamless claims is no longer negotiable.

Insurance customers are no longer willing to sit and wait 18 months for a new capability to be deployed within a claims system due to the mobile, self-serve economy and the rise of InsurTechs dramatically shifting customer expectations. Those Insurers that cannot provide a bespoke, seamless claims experience now surely will fall behind the competition.

“We currently see a revolution taking place in claims management driven by new technologies and data analytics. When done right, insurance companies can build true competitive advantage by significantly enhancing their claims process efficiencies and claims customer experience,” said opening Keynote Speaker: Andreas Kleiner, CEO, American Modern.

Eric Brandt, Managing Director and Chief Customer Advocate at Esurance presented how insurance companies can build a Strategy and Digital Capabilities to Succeed in the Age of the Customer by using every interaction as a touchpoint to build trust and loyalty by delivering transparent and real-time communication in a truly frictionless customer experience. To prove the point, he talked about how Esurance is driving a customer-obsessed culture to make the experience of buying, owning and using insurance surprisingly painless.

Our Synechron experts showcased our industry-leading work with large and medium-sized commercial insurers, working with them toward accelerating digital initiatives across the entire claims ecosystem and digital value chain, and to deliver seamless claims processing and great customer experience This included our InsurTech Accelerators:

Robotic Process Automation – which includes Synechron’s Sytorio, a cognitive RPA platform employing AI/OCR/NLP and an IoT framework, as well as three InsurTech RPA Accelerators focused on streamlining claims processing by automating legal claims, automating new business processing, and streamlining driver verification.

Synechron’s InsureBOT “InspectionBOT” – which enhances the claims assessment process by empowering the end-client to conduct his/her own home inspection and to create a self-service chat-enabled platform from which to completely automate the claims filing process including photo capture and GPS timestamping for claims evidencing.

Insurance Claims Processing (using Blockchain) – which automates claims processing across an ecosystem of participants including the insurer, supply chain, government organizations, and telecommunication companies to automate claims management and reduce fraud across the network of participants.

Additionally, Synechron had experts onsite to discuss projects and innovative work beyond these accelerators, including:

  • Claims innovation and how to apply AI and Automation to create frictionless customer experiences, including Synechron’s AI Toolkit for Insurance – Verito
  • Synechron’s Automation Center of Excellence including systems integration of packaged solutions such as Automation Anywhere and UI Path as well as project work for clients
  • Insurance claims fraud and where AI can be applied to reduce fraudulent activity
  • Ways of working including how to implement Agile, and DevOps into the organization to optimize automation, ease the transition to new technologies and speed up release cycles to meet growing customer expectations of real-time change
  • Synechron’s award-winning work to create an Automotive Ecosystem for car owners including key value-added insurance services

To learn more about Synechron’s InsurTech Accelerators and to set up a meeting with our team of experts contact us at


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