/ / INSIGHTS

Mobile App Development and Design

Authored by: Alexander Zaky, Head of Experience Design at Synechron

Next-generation software requires next- generation design. According to a recent Gartner report, The App and its Impact on Software Design, an app's purposefulness requires a different approach to software development, and CIOs will need to employ an enterprise-wide approach to mobile app design. This makes a lot of sense when you think about how software development has changed over the last five years and where it needs to go now.

Mobile app development needs to take into account business operations, technical requirements and most importantly, the customer.

Business Operations: DevOps and Design Thinking
Do your developers and designers understand the business of your business? For financial services, this would mean understanding the operations behind estate planning, mortgage servicing, investment management or another area where a business might be building an application.

This is where concepts like Design Thinking and DevOps reinforce that your front-end UX and back-end developers need to understand your business strategy and operations to create a 'purposeful' solution.

When looking broadly at application development, DevOps, which combines technology development with operational process for a better output, has been on the rise, with the total for DevOps tools reaching $2.3 billion in 2015, according to Gartner.

But in financial services, CIOs have been slower to take the same approach with Design Thinking, which over the last decade has become the industry standard design methodology. Design Thinking ensures that the initial problem statement is reinforced by research and customer data for more strategic delivery. Combining Design Thinking and DevOps will make for a more powerful approach.

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