EFMA Distribution Summit
The branch has been a central channel for brand building, customer engagement, and customer acquisition, but digital is undoubtedly changing how banks are thinking about this channel. Some are asking “Why do we still need the branch?” while others are thinking deeply about the role bank branches will play in the current digital era and how to create digital-enabled branches.
David Horton, Managing Director at Synechron and Global Head of Innovation will speak at the 2017 EFMA Distribution Summit which takes place April 26-28 in London on the global state of the Bank Branch in 2017 including:
Market: Why do bank branches still exist and what is the future trend?
Business: Where banks are investing in innovation including customer journey, self-service, community and collaboration and more
Technology: How to enable self-service automation and compelling digital experiences
Operations: What role people will play in the branch of the future, with everything from human-less branches to the universal banker
He’ll also preview findings from Synechron’s Digital Branch Transformation-The Evolution of Branch Banking research survey and analysis conducted in conjunction with EFMA to be released in 2017.
Click here to know more.
Wednesday, April 26-28, 2017
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